Privacy Policy

Information we collect

Depending on how you use the site, we may collect:

• Contact details — your name, billing and shipping address, email, and phone number
• Order information — the items you view, add to cart, and purchase, and your payment and fulfillment details (payment card data is processed securely by our payment provider; we don't store full card numbers)
• Account information — if you create an account, your login and saved preferences (such as your saved fit range)
• Device & usage information — your IP address, browser, and how you interact with the site, collected through cookies and similar technologies

How we use your information

• To process and fulfill your orders, including payment, shipping, returns, and exchanges
• To provide customer support and respond to your questions
• To send you marketing or promotional messages where you've opted in (you can unsubscribe at any time)
• To personalize and improve the site, including remembering your fit range
• To detect and prevent fraud and keep the site secure
• To comply with our legal obligations

Cookies & analytics

We use cookies and similar technologies to operate the site, remember your preferences, and understand how it's used. This includes analytics and advertising tools such as Google Analytics and the Meta (Facebook) Pixel, which help us measure traffic and improve our marketing. You can control cookies through your browser settings.

How we share your information

We share personal information only as needed to run our business — for example, with Shopify (which hosts our store), our payment processor, shipping and fulfillment partners, and analytics and marketing providers. We may also disclose information to comply with the law or to protect our rights. We do not sell your personal information for money.

Your rights

Depending on where you live (including under California's CCPA/CPRA), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing for targeted advertising. To exercise any of these rights, contact us at the address below.

Data retention & security

We keep your information for as long as needed to provide our services, comply with our legal obligations, and resolve disputes. We use reasonable safeguards to protect it, though no method of transmission or storage is completely secure.

Children's privacy

Our store is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll delete it.

Changes & contact

We may update this policy from time to time; the “last updated” date above reflects the latest version. Questions about your privacy or this policy? Email us at contact@shoplivlou.com.